Intercom vs Zendesk: Which One is Right for Your Business? You can use this support desk to help customers or you can forward potential new users to your sales department. You can create a help platform to assist users in guiding themselves, or you can use AI-enabled responses to create a more “human” like effect.…

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Automated customer service: Full guide Hiver’s skill-based auto-assignment feature helps support teams automatically assign incoming conversations to team members based on their expertise. You can send questions related to automated service alongside regular NPS or CSAT surveys or separately. What’s more important is to pay attention to feedback and do something about it. Most customers…

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